Please read the terms and conditions ("Terms and Conditions") set out
below carefully before ordering any Goods or Services from this
Website. By ordering any Goods or Services from this Website, by phone,
or by our mobile applications you agree to be bound by these Terms and
Conditions.
- Section 1: Introduction: We are Lulu Mart Ltd., one of the best retail shop in Bangladesh.
- Section 2: Definitions
- 2.1. "Agreement" is a
reference to these Terms and Conditions, the Privacy Policy, any order
form and payment instructions provided to you;
- 2.2. "Privacy Policy" means the policy displayed on our Website which details how we collect and store your personal data;
- 2.3. "you", "your" and
"yours" are references to you the person accessing this Website and
ordering any Goods or Services from the Website or from any other
channel provided by lulumart.com.bd
- 2.4. "we", "us", "our", and "lulumart.com.bd" are references to the Company;
- 2.5. "Goods" is a reference to any goods which we may offer for sale from our Website from time to time;
- 2.6. "Service" or "Services" is a reference to any service which we may supply and which you may request via our Website;
- 2.7. "Grocery Delivery" is a
reference to perishable or non perishable grocery products and to any
form of delivery service, which both are provided by our corresponding
outlets
- 2.9. "Website" is a reference to our Website https://www.lulumart.com.bd or our mobile applications on which we offer our Goods or Services.
- Section 3: Ordering
- 3.1. Any contract for the
supply of Grocery Delivery from this Website is between you and the
corresponding outlets; for the supply of Goods or Services from this
Website any contact is between you and lulumart.com.bd You agree to take
particular care when providing us with your details and warrant that
these details are accurate and complete at the time of ordering. You
also warrant that the credit or debit card details that you provide are
for your own credit or debit card and that you have sufficient funds to
make the payment.
- 3.2. Grocery Delivery, Goods
and Services purchased from this Website are intended for your use only
and you warrant that any Goods purchased by you are not for resale and
that you are acting as principal only and not as agent for another party
when receiving the Services.
- 3.3. Please note that some
of our Goods may be suitable for certain age ranges only. You should
check that the product you are ordering is suitable for the intended
recipient.
- 3.4. When ordering from this
Website you may be required to provide an e-mail address and password.
You must ensure that you keep the combination of these details secure
and do not provide this information to a third party.
- 3.5. We will take all
reasonable care, in so far as it is in our power to do so, to keep the
details of your order and payment secure, but in the absence of
negligence on our part we cannot be held liable for any loss you may
suffer if a third party procures unauthorized access to any data you
provide when accessing or ordering from the Website.
- 3.6. Any order that you
place with us is subject to product availability, product weight and
price variance, delivery capacity and acceptance by us. When you place
your order online, we will send you an email / SMS / confirmation call
to confirm that we have received it. This confirmation (any of the
mentioned form) will be produced automatically so that you have
confirmation of your order details. You must inform us immediately if
any details are incorrect. The fact that you receive an automatic
confirmation does not necessarily mean that either we will be able to
fill your order. Once we have sent the confirmation email we will check
availability and delivery capacity.
- 3.7. The confirmation
message will specify delivery details including the approximate price
and delivery time slot specified by the system or chosen by you and
confirm the approximate price, product weight of the Delivery, Goods and
Services ordered.
- 3.8. If the Delivery and/or
Goods are not available or if there is no delivery capacity, or any
other info requires, we will also let you know by text message (SMS) or
phone call.
- Section 4: Prices and Payment
- 4.1. Any contract for the
supply of Delivery from this Website is between you and the
corresponding outlet; for the supply of Goods or Services from this
Website any contact is between you and lulumart.com.bd. You agree to take
particular care when providing us with your details and warrant that
these details are accurate and complete at the time of ordering. You
also warrant that the credit or debit card details that you provide are
for your own credit or debit card and that you have sufficient funds to
make the payment.
- 4.2. All prices listed on
the Website are approximated at the time of publication; however, we
reserve the right to alter these in the future. Prices are inclusive of
the relevant sales tax. We also reserve the right to alter the Goods or
Services available for sale on the Website and to stop listing
restaurants, Goods or Services.
- 4.3. All prices listed on the Website for Goods and Services by lulumart.com.bd reflects the price at the time of listing. We give great care to keep
them up to date. In case the price listed is not current, we will
contact you to inform you about the price changes and you can choose to
opt-out of the order.
- 4.4. The total price for
Grocery Delivery, Goods or Services ordered, including delivery charges
and other charges, will be displayed on the Website when you place your
order. Full payment must be made for all Goods dispatched and Services
provided. Payment has to be made in cash or, if available on the
website, by online payment, e.g. credit or debit card. Payment may also
differ due to alternative product, price and weight variance.
- 4.5. If you choose online
payment, you must pay for your order before it is delivered. To ensure
that shopping online is secure, your debit/credit card details will be
encrypted to prevent the possibility of someone being able to read them
as they are sent over the internet. Your credit card company may also
conduct security checks to confirm it is you placing the order.
- Section 5: Delivery
- 5.1. Delivery periods quoted
at the time of ordering are approximate only and may vary. Goods will
be delivered to the address designated by you at the time of ordering.
- 5.2. All orders are
delivered by our homegrown delivery channel. We will make every effort
to deliver within the time stated; however, we will not be liable for
any loss caused to you after you receive the delivery. If the Goods are
not delivered within the estimated delivery time quoted by us, please
contact our Customer Support Team first.
- 5.3. In case of a late delivery, the delivery charge will neither be voided nor refunded by lulumart.com.bd. We may consider any kind of discretion.
- 5.4. If you fail to accept
delivery at the time they are ready for delivery, or we are unable to
deliver at the nominated time due to your failure to provide appropriate
instructions, or authorizations, then such goods shall be deemed to
have been delivered to you and all risk and responsibility in relation
to such goods shall pass to you. Any storage, insurance and other costs
which we incur as a result of the inability to deliver shall be your
responsibility and you shall indemnify us in full for such cost.
- 5.5. You must ensure that at
the time of delivery of Grocery Delivery and/or Goods adequate
arrangements, including access where necessary, are in place for the
safe delivery of such goods. We cannot be held liable for any damage,
cost or expense incurred to such goods or premises where this arises as a
result of a failure to provide adequate access or arrangements for
delivery.
- 5.6. Please note that it
might not be possible for us to deliver to some locations even within
the defined zones. Please note that it might not be possible for us to
deliver to some locations even within the defined zones. If this is the
case, we will inform you using the contact details that you provide to
us when you make your order and arrange for cancellation of the order or
delivery to an alternative delivery address;
- Section 6: Cancellation/Return/Refund
- 6.1. You must notify us
immediately if you decide to cancel your order, preferably by phone, and
quote your order number/every details of the order possible.
- 6.2. We may cancel a
contract due to product unavailability, product weight and price
variance or for any other reason. We will notify you if this is the case
and return any payment that you have made;
- 6.3. If the cancellation was
made in time before the delivery vehicles are dispatched, we will
refund or re-credit your debit or credit card with the full amount
within 21 days, which includes the initial delivery charge (where
applicable) which you paid for the delivery of the Goods or the
Services, as applicable. If the refund is not adjusted within 21 days of
initiating, you have to call us on 16469 (9am-7pm) to get further
assistance.
- 6.4. In the unlikely event
that our delivery team delivers a wrong/damaged/decayed item, you have
the right to reject the delivery of the wrong item before receiving and
you shall be fully refunded for the missing item. If the delivery team
can only do a partial delivery (a few items might be not available), we
will inform you or propose a replacement for missing items. You have the
right to refuse a partial order before delivery and get a refund.
- Section 7: Information
- 7.1. Where we have requested
information from you to provide Grocery Delivery, Goods or Services you
agree to provide us with accurate and complete information.
- 7.2. You are entitled to
request a copy of the personal information we hold on you. Please
contact us if you wish to request this information.
- Section 8: Linked Sites
- There may be a number of links on our Website to third party
Websites which we believe may be of interest to you. We do not represent
the quality of the Goods or Services provided by such third parties nor
do we have any control over the content or availability of such sites.
We cannot accept any responsibility for the content of third party
Websites or the Services or Goods that they may provide to you.
- Section 9: Complaints
- We take complaints very seriously and aim to respond to your complaints within 3 working days.
- All complaints should be addressed to our hotline #16469
- Complains of more than 6 months old from current date will not be entertained.
- Section 10: Limitation of Liability
- 10.1. Great care has been
taken to ensure that the information available on this Website is
correct and error free. We apologize for any errors or omissions that
may have occurred. We cannot warrant that use of the Website will be
error free or fit for purpose, timely, that defects will be corrected,
or that the site or the server that makes it available are free of
viruses or bugs or represents the full functionality, accuracy,
reliability of the Website and we do not make any warranty whatsoever,
whether express or implied, relating to fitness for purpose, or
accuracy.
- 10.2. By accepting these
terms of use you agree to relieve us from any liability whatsoever
arising from your use of information from any third party, or your use
of any third party website, or your consumption of any products from us.
- 10.3. We disclaim any and
all liability to you for the supply of the Grocery Delivery, Goods and
Services to the fullest extent permissible under applicable law. This
does not affect your statutory rights as a consumer. If we are found
liable for any loss or damage to you such liability is limited to the
amount you have paid for the relevant Goods or Services. We cannot
accept any liability for any loss, damage or expense, including any
direct or indirect loss such as loss of profits to you, howsoever
arising. This limitation of liability does not apply to personal injury
or death arising as a direct result of our negligence.
- 10.4. We do not accept any
liability for any delays, failures, errors or omissions or loss of
transmitted information, viruses or other contamination or destructive
properties transmitted to you or your computer system via our Website.
- 10.5. The products sold by
us are provided for private domestic and consumer use only. Accordingly,
we do not accept liability for any indirect loss, consequential loss,
and loss of data, loss of income or profit, loss of damage to property
and/or loss from claims of third parties arising out of the use of the
Website or for any products or services purchased from us.
- 10.6. We have taken all
reasonable steps to prevent Internet fraud and ensure any data collected
from you is stored as securely and safely as possible. However, we
cannot be held liable in the extremely unlikely event of a breach in our
secure computer servers or those of third parties.
- 10.7. In the event we have a
reasonable belief that there exists an abuse of vouchers and/or
discount codes or in suspected instances of fraud, we may cause the
shopper (or customer) to be blocked immediately and reserves the right
to refuse future service. Additionally, should there exist an abuse of
vouchers or discount codes, we; lulumart.com.bd reserves the right to seek
compensation from any and all violators.
- 10.8. Offers are subject to our discretion and may be withdrawn at any time and without notice.
- Section 11: General
- 11.1. All prices are in Bangladeshi Taka.
- 11.2. We may subcontract any
part or parts of the Services or Goods that we provide to you from time
to time and we may assign any part or parts of our rights under these
Terms and Conditions without your consent or any requirement to notify
you.
- 11.3. We may alter or vary the Terms and Conditions at any time without notice to you.
- 11.4. Payment must be made
either at the time of ordering the Delivery, Goods or Services from us
by credit card or at the time of delivery by cash. Failure to pay on
time will result in the cancellation of your order.
- 11.5. Do not use or launch any automated system or program in connection with our website or its online ordering functionality;
- 11.6. Do not collect or
harvest any personally identifiable information from the website, use
communication systems provided by the website for any commercial
solicitation purposes, solicit for any reason whatsoever any users of
the website with respect to their submissions to the website, or publish
or distribute any vouchers or codes in connection with the website, or
scrape or hack the website.
- 11.7. The Terms and
Conditions together with the Privacy Policy, any order form and payment
instructions constitute the entire agreement between you and us. No
other terms whether expressed or implied shall form part of this
Agreement. In the event of any conflict between these Terms and
Conditions and any other term or provision on the Website, these Terms
and Conditions shall prevail.
- 11.8. If any term or
condition of our Agreement shall be deemed invalid, illegal or
unenforceable, the parties hereby agree that such term or condition
shall be deemed to be deleted and the remainder of the Agreement shall
continue in force without such term or condition.
- 11.9. These Terms and
Conditions and our Agreement shall be governed by and construed in
accordance with the laws of Bangladesh. The parties hereto submit to the
exclusive jurisdiction of the courts of Bangladesh.
- 11.10. No delay or failure
on our part to enforce our rights or remedies under the Agreement shall
constitute a waiver on our part of such rights or remedies unless such
waiver is confirmed in writing.
- 11.11.
These Terms and Conditions and a contract (and all non-contractual
obligations arising out of or connected to them) shall be governed and
construed in accordance with Bangladesh Laws. Both we and you hereby
submit to the non-exclusive jurisdiction of the Bangladesh Courts. All
dealings, correspondence and contacts between us shall be made or
conducted in the English language.